1. Cancellation Policy

1.1 Order Cancellation

Before Shipping: You may cancel your order any time before it is shipped. To cancel your order, please contact our customer service team at [contact information] with your order details.

After Shipping: If your order has already been shipped, you cannot cancel the order. You may, however, initiate a return once you receive the product as outlined in our Return Policy below.

1.2 Company-Initiated Cancellations

We reserve the right to cancel any order at our discretion. This may occur for reasons including, but not limited to, product unavailability, errors in pricing or product information, or suspected fraudulent activity. If we cancel your order, we will notify you and provide a full refund.

2. Return Policy

2.1 Eligibility for Returns

Timeframe: Returns must be initiated within [2-5] days of the delivery date.

Condition: Products must be unused, undamaged, and in their original packaging with all tags and labels attached.

2.2 Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at to request a return authorization.
2. Pack the product securely in its original packaging.
3. Include your proof of purchase (invoice or receipt) and the return authorization provided by our customer service team.
4. Ship the package to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error.

2.3 Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or custom-made products
• Perishable goods (shop)
• Intimate or sanitary products (e.g., undergarments, swimwear)
• Gift cards

3. Refund Policy

3.1 Refund Eligibility

Refunds will be processed once we receive and inspect the returned product. We reserve the right to refuse a return if the product does not meet the conditions outlined in our Return Policy.

3.2 Refund Process

Original Payment Method: Refunds will be issued to the original payment method within [2-5] days of receiving the returned product.

Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error. In such cases, we will also refund the return shipping costs.

3.3 Refund Timeline

Please allow [number] days for the refund to be processed and an additional [2-5] days for the refund to appear in your account, depending on your payment provider's policies.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired product.

5. Contact Us

If you have any questions or need assistance with your return or cancellation, please contact our customer service team at contact information.